Policies
Services
If you weren’t pleased with your service, please reach out to us. Services are non-refundable, but it’s important to us that you are 100% satisfied. We’ll do
everything we can to try to make you satisfied! Also please note that we may direct some individuals to a dermatologist for truly severe skin conditions.
Products
For unopened products, we accept exchanges for store credit within 14 days. If you’re unsure about a product, we’d be glad to make a sample of it for you to try at home, so you can open your new product when you’re sure it works for you.
Shipping
All online orders are processed within 2-3 business days and shipped via USPS. Standard shipping times are 3-7 business days within the contiguous United States. If you have any questions regarding your order, feel free to contact us at westport@nefaire.com
Gift Cards
Physical gift cards are equivalent to cash. Gift card purchases are final and non-refundable. No refunds will be issued for unused or partially used gift cards. If the price of a service changes after the purchase of the gift card, we’ll honor the dollar amount stated on the gift card towards the service. While they never expire, we cannot replace them if they are lost or stolen. They also can’t be exchanged for cash unless required by law.
CANCELLATION POLICY
Cancelling More Than 24 Hours From Your Appointment
If you cancel more than 24 hours before your appointment, no problem. Simply call us at (203) 349-5079 or send an email to westport@nefaire.com. We understand that plans can change, and we’re happy to accommodate.
Canceling Within 24 Hours or No-Show
We kindly ask that you give us at least 24 hours notice if you need to cancel or reschedule your appointment. Cancellations within this time frame or no-shows will result in a $30 fee. We understand things come up sometimes, so please give us a call at (203) 349-5079 with any questions. We appreciate your understanding.
LATE POLICY
To ensure a smooth experience for all clients, if you arrive late for your appointment, we may need to shorten your treatment time. Please aim to arrive at least 5 minutes early to check in and settle in comfortably. If you anticipate being late, kindly give us a call at (203) 349-5079, and we’ll do our best to accommodate you.
PRIVACY POLICY
Nefaire is dedicated to protecting your data privacy and safety. We collect information from our clients to better craft our overall experience, and we want to be transparent on why we do so.
WHAT INFORMATION WE COLLECT AND WHY
When you book a treatment or shop online with Nefaire, we collect your data in a variety of ways, including when you choose to share it with us.
When you book a facial/massage or make a purchase on Nefaire’s website, we will ask for the following information. This information is necessary to collect payment, process & ship your order, and to communicate order status.
• Name
• Email address
• Shipping & Billing Address
• Phone number
• Payment details
When you book a facial/massage or purchase a product on Nefaire’s website, it will result in creating an account in Booker, our third party booking software. If you choose to create an account, we will create a profile containing your order history & stored addresses for easy access. All of your order history is stored within our system, so creating an account simply provides you with access to that information.
When you contact us via email or phone, we will ask for information to identify you in our system. This is needed to provide timely assistance. We may also ask for your feedback in shopping or communicating with us to improve our services.
When you visit our website, the following technical information will be collected, in order to protect your data and our website. We also use this information to improve our shopping experience, products and services provided.
• IP address
• Your browser type
• Your operation system
• Your browse behavior on our website, such as product pages visited
• Shopping behavior on our website, utilized for delivery of re-marketing and promotional offers
We also use ‘cookies’ to collect data on pages you view on our site, as well as to power the delivery of re-marketing and promotional offers.
WHAT WE DO WITH YOUR INFORMATION
Whenever you book a facial/massage or purchase a product with us, we collect information such as your email address, phone number, etc. for internal record purposes. When you take our online skin quiz, we collect information based on your responses for internal data analysis, so that we can craft a better service and experience.
We never share or sell your information to third parties, except with parties that are required to make a booking (i.e. Booker Software).